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All orders are required to be paid in full prior to shipping.
Coffee Snobs is a small family run business and we keep our prices low in part by not wasting time chasing payments.
Order process is simple.
Select the items you want online, add them to the cart and checkout at the end.
You will be shown two pricing options, EFT with no additional fees and PayPal with their actual fees added ($0.50 plus 2.4%)
PayPal is the fastest payment method but it comes at an additional cost to you. Bank transfer can take 1-3 days depending on your bank and the time of transfer but is fee free so if you don't mind some additional lag then please use this payment method to save cost.
Most Australian banks support FREE Osko and PayId for near instant payments even on weekends and public holidays. Check your online banking for how to use Osko so we can ship sooner.
When we receive your payment we will freight your order and BeanBay will email you the tracking information.
You can also find tracking information under My Previous Orders in BeanBay when logged in.
If for some reason we choose to ship your order prior to us receiving clear payment you are still required to make the payment within 2 business days. In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Overdue accounts will be subject to interest at the rate of 18% p.a., calculated for the period the account is due until the date it is paid.
We are proud of all our products, we love our good customers and we try and avoid long boring pages of legalese.
You order, you pay, we ship.
If you ever have a problem please use the website form to Contact Us and we will reply as soon as possible and it's not unusual to get replies all hours of the day and night and even weekends.
We don't like problems either so we always try and fix 'em fast.